We comply with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This provides a 14 calendar day cooling off period for products purchased online or by phone for consumer use.

The right to cancel allows the consumer time to examine the goods as they would in a shop. This does not include using or testing the goods, or opening sealed accessories or manuals.

If you decide to cancel your purchase, please contact us by opening a Help Ticket via the My Account section, or by using the cancellation form linked in the Help section. You will then be issued a returns number and provided with the return address.

The cost of return postage for unwanted items is payable by the buyer. Goods remain the responsibility of the buyer until delivered to the return address, so suitable carriage insurance should be arranged.

Returned goods must be in As New, Saleable condition. If goods have been used or are not in suitable condition, restocking fees may apply.

Purchases made by business users (non-consumers) are not covered by consumer cancellation rights. We may allow business returns at our discretion. Restocking fees commonly apply and refunds are usually provided as a credit to the account.

The following items cannot be returned once supplied:

• Large unmounted loudspeaker drivers
• Loudspeaker recone kits
• Replacement diaphragms
• High power lighting equipment requiring specialist rigging
• High power amplifiers
• Headphones (for hygiene reasons)
• Products which include software once opened
• Any custom made or custom modified items

We do not sell goods on a trial basis. If you are not sure whether a product is suitable, please email us for advice before ordering. Our staff will be happy to help you make the right choice.

If goods are returned used or marked under the assumption that they were supplied on approval, restocking fees will apply or a return may be refused.

Eligible items returned within the cooling off period and in As New condition will receive a full refund of the item value.

If an item has been used or returned after the 14 day cooling off period, restocking fees may apply. These are commonly 10 to 25 percent depending on condition.

If an item is faulty within the DOA period and was purchased as a consumer, you may request a refund instead of a replacement. After the DOA period, the Consumer Rights Act allows the seller one attempt to repair or replace before a refund is due.

Refunds will be processed onto the original payment method unless exceptional circumstances apply.

All new products come with a DOA period.

For consumer orders, items must be reported as DOA within 30 days of receipt with a fault description.

For non-consumer orders, items must be reported as DOA within 14 days of receipt and before acceptance of the goods.

Once an item is confirmed as DOA, you should stop using it immediately. We will arrange collection or supply a freepost return label. After inspection, we will provide either an advance replacement or a refund depending on stock availability.

All new products come with a 12 month warranty. Graded and B-stock items have the warranty stated in their description.

If a fault develops within 6 months, we will arrange collection or provide a freepost label. Items may be repaired or replaced depending on the manufacturers policy.

After 6 months, the item must be returned at your expense for assessment. Repairs may take 2 to 6 weeks depending on manufacturer lead times.

Items found to have no fault or faults caused by misuse may be chargeable for carriage or repair.

Some manufacturers offer extended warranties. These usually require registration directly with the manufacturer.

Any repair or modification attempted without permission from Blue Aran will void the warranty. Permission, if granted, will be given by email or via the Help Ticket system.

If you have a problem with an item, please log into the My Account section and select View Orders. Next to the item you will find an Open Help Ticket button.

Please provide as much detail as possible to help us diagnose the issue quickly and accurately.

A valid return number is required for all returns. We cannot process items returned without one.

We always aim to provide customers with the highest of standards while using our services. However, in the event that we make a mistake or fail to meet your requirements, we encourage you to get in touch with us so that we can remedy the situation.

If you have an issue with an item purchased through our website, please open a Help Ticket from the View My Orders section under My Account on www.bluearan.co.uk. We will aim to resolve the issue through our warranty and support system as soon as possible.

You can also contact our customer service team by email at sales@bluearan.co.uk or by phone on 02380 233 455, or in writing at the following address:

Blue Aran Ltd
Unit 1 Orion Business Centre
Wide Lane
Southampton
SO18 2HJ

Our staff have a right to work in a safe environment, free from abuse. Blue Aran reserves the right to refuse to sell to any customer who is abusive by any means, including telephone or email.

If we receive any communications which we deem to be inappropriate, we will take action to protect our staff. Actions may include freezing customer accounts and ceasing further communication by telephone or email. Any further communication should then be sent by post to the customer services manager at the address listed above.