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Help and FAQs > Warranty
Q. What if it doesnt work or stops working?
A. All new products come with a full 12 months warranty. Graded and B-stock items will have the warranty stated in the description. In the event of your item being DOA (dead on arrival) we will either arrange collection of the faulty item, or supply you with a freepost return label to send the item back to us. Once the item has been received by Blue Aran and the fault confirmed, we will provide either an advance replacement or a refund of the transaction. The supply of a replacement is subject to availability. For an item to be classed as 'DOA' you must contact us within 14 days of receiving your goods, with a fault description. After 14 days, you must return the item to us at your expense, and we will arrange for it to be repaired/replaced (whichever is appropriate) and returned to you at our cost. If the item has to be repaired this can often take 2-6 weeks. We will inform you as soon as we have an estimated date of return. After 14 days faults will be covered under the manufacturer's warranty and faulty items may be repaired or replaced at the discretion of the manufacturer, or at the discretion of Blue Aran acting on behalf of the manufacturer.

Some items may come with an extended manufacturer's warranty. These items are still covered by the standard 12 months warranty with Blue Aran, but after this period you will need to contact the manufacturer directly for warranty support. Please note, most extended manufacturer's warranty require that the product be registered with the manufacturer within a certain period after purchase.

If you have a problem with an item, please log into the "My Account" section of the website, and go to "View Orders". Select the order with the faulty item on it. Next to the item will be a "Open Help Ticket" button. This will open a help ticket with our returns department. Please try to give as much detail relating to the fault as possible, so that our returns department can provide you with quick and accurate assistance.