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All new products come with a full 12 months warranty. Graded and B-stock items will have the warranty stated in the description.
In the event of your item being DOA (dead on arrival) we will either arrange collection of the faulty item, or supply you with a
freepost return label to send the item back to us. Once the item has been received by Blue Aran and the fault confirmed, we will
provide either an advance replacement or a refund of the transaction. The supply of a replacement is subject to availability.
For an item to be classed as 'DOA' you must contact us within 14 days of receiving your goods, with a fault description. After 14
days, you must return the item to us at your expense, and we will arrange for it to be repaired/replaced (whichever is appropriate) and
returned to you at our cost. If the item has to be repaired this can often take 2-6 weeks. We will inform you as soon as we have an
estimated date of return. After 14 days faults will be covered under the manufacturer's warranty and faulty items may be repaired or replaced
at the discretion of the manufacturer, or at the discretion of Blue Aran acting on behalf of the manufacturer.
Some items may come with an extended manufacturer's warranty. These items are still covered by the standard 12 months warranty with Blue
Aran, but after this period you will need to contact the manufacturer directly for warranty support. Please note, most
extended manufacturer's warranty require that the product be registered with the manufacturer within a certain period after purchase.
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