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Help and FAQs > Collections
Q. Can I collect items if I am local?
A. Yes. You can select "Collect from trade counter" as the delivery option in your shopping basket. If the items you are ordering are in stock, then your order will be ready for collection shortly after processing. If your order is showing as "In stock with supplier" or "Ordered on request" then we will order the items in for you and email them when the order is ready for collection.

To avoid disapointment, we would always advise calling before travelling a long distance to collect items to ensure that the order is ready for collection. The stock levels on our website are live, but we do not reserve stock until we receive a confirmed order. If you are coming to our trade counter to purchase something you have seen on line, you can place an order and select "Cash on Collection", or "Card on Collection" and our system will reserve the stock for you.