01/05/2020 - Coronavirus Status Update
In line with government requirements, our hire department, sales counter/shop area and demo room are now closed to the public, and will remain closed until further notice.
Online retail will continue to operate as normal. Our staff levels have been reduced, so please make all enquiries by email only, as we will not have sufficient staff available to answer phone enquiries at this time.
Next day courier deliveries are operating at around 95% success rate - in order to maintain social distancing, when you open the door to receive your parcel, please step back and allow the courier to leave the parcel in your doorway. They will take a photo of the parcel in your open doorway as proof of delivery instead of asking you to sign. The photo will be of the parcel and doorway only, and will not include your face or any way of identifying you.
Royal Mail are currently overwhelmed with the volume of parcels in the system, and staff illness has reduced their capacity to operate. We are finding 1st class post items are typically taking 2-7 working days to be delivered, and 2nd class post up to 10 working days. Please be patient if you are ordering items by post. For urgent items we recommend next day courier service.