This page explains what personal data we collect, how we use it, and how long we keep it. It also explains how cookies are used on our website, and what other non personal data we store as part of our normal business operations.

Cookies are small text files that are stored on your computer by your web browser. They are used to help websites function correctly and to remember certain information between visits.

On our website cookies are used for:

1. Keeping track of the contents of your shopping basket.
2. Remembering you when you log in to your account.
3. Basic anonymous statistics, for example how many visitors we have and which pages are viewed.

We do not use cookies to track you across other websites. The data stored in cookies on your computer is not stored on our servers.

If you prefer, you can disable cookies in your browser settings, but this may prevent the website from working correctly, for example you may not be able to log in or place orders.

If you are unsure about cookies, you can read more here: https://www.aboutcookies.org/

1. Your name.
2. Your address, and any additional delivery addresses you have added.
3. Your telephone number or numbers.
4. Your email address.
5. Your username and password for the website.

This information is required so that we can process and deliver your orders, contact you if there is a problem with an order, and provide after sales support and warranty services.

1. You have the right to access the personal data we hold about you.
2. All of the personal data we store about you is available in the My Account section of the website once you have logged in.
3. You can update your personal details at any time via My Account.
4. You can delete your primary personal data from your account, but we may still hold copies of data in order history and invoice records which we are required to keep for accounting and legal reasons.
5. If you require a printed copy of your data, we can provide this for a small charge to cover administrative costs. You can request this by email or in writing.
6. If you request deletion of your personal information from historical orders and invoices, we will remove it wherever possible, but once removed we will not be able to retrieve it later or provide copy invoices that contain your details.

1. Your order history, including item details and prices.
2. Messages and communication in the Help Ticket system.
3. Requests for stock information. These are usually removed within a few months after we reply.
4. Favourite products, but only if you have added them to a favourites list.
5. Mailing list and JAM Club subscriptions.
6. Administrative data such as records of consent for marketing emails and account flags used by our staff.

Administrative data that does not identify you personally is not available to customers and is used internally to manage our business.

1. Personal data is kept as long as necessary for the normal business activities of Blue Aran, including accounting, tax and warranty obligations.
2. Your personal data will be stored while you have an active user account.
3. Order and invoice records may be kept for a number of years as required by law, even if your online account is closed.
4. Non essential data, such as stock enquiries and some administrative records, is periodically removed when no longer required.

If you have any questions about how your data is used or stored, please contact us by email or in writing and we will be happy to help.