Website access and user accounts
A user account is required to purchase items from our online service. User accounts can be registered via
the account registration page. We store and process
account information as required to fulfil our contractual and legal obligations. We do not share account information with any
third party except as necessary to supply the service. Third parties which we will share this information with include, but are not limited to,
Couriers and payment processing companies. We may arrange delivery of out of stock items directly from our supplier where this will expedite order delivery.
When this happens we will share account information with them to the extent required to fulfil the contract. Further details of third parties your
account details have been shared with are available upon request. We review the privacy policies of any third party to ensure that they comply with
relevant legislation. If we have any doubts as to their compliance, we will cease sharing data with them immediately.
Marketing emails will only be sent out with prior consent, and this consent may be withdrawn at any time by either using the link in the marketing email,
email firstname.lastname@example.org, or in writing to: Blue Aran Ltd, Unit 1 Orion Business Centre, Wide Lane, Southampton, SO18 2HJ
If you wish to delete your account, please inform us by email to email@example.com or in writing to the address above. All account details will be deleted,
except where we are required to retain transaction details by relevant UK law. If you do wish to delete your account, please ensure you make copies of all
invoices required as these will not be accessible after your account has been deleted.
Accounts are available to any person over the age of 16. If you are under the age of 16 and are intending on making a purchase you must get a person over 16 to
place the order.
Website access and usage data
Our server records the IP address and general usage data from website visits to assess website traffic. This information is not stored with any other
personal data and is used for internal purposes and to tailor your browsing experience.
We accept all major Credit and Debit cards, with the exception of American Express.
Card Payments will show up on you statement as coming from WWW.BLUEARAN.CO.UK.
Card Payments for orders are taken at the time the order is placed. If you are ordering items which
are out of stock and would like to defer payment until stock is available, please phone our sales office.
When paying by card the billing address on your Blue Aran user account must be the address the card is registered to.
Card payments placed on the website
All card payments placed via the website will be verified by either the Verified by Visa or the MasterCard SecureCode scheme.
Bypassing the password verification for these schemes may result in additional security checks being required which will delay
shipment of your order.
In the event that we require additional security checks we will inform you of any delay. If we are unable to confirm the necessary
security details then we reserve the right to cancel the order.
Card Payments placed by Telephone
We are not able to process Credit or Debit card payments over the telephone. All card payments must be made through our secure online
Company Card payments
Orders paid by Company Credit or Debit cards may be shipped to alternate locations. If you are purchasing on behalf of a company
please contact our sales office for further details.
Payment by Bank Transfer
We have a minimum order value of £100 for payment by bank transfer, we prefer payment online by card or paypal, as this is
automated and does not require staff intervention. Orders less than £100 paid by bank transfer will incur an administration
handling fee of £2.50. So if you wish to pay by bank transfer you must add £2.50 for each bank payment.
BACS Payments must have the order number as the reference number. If you dont include the reference number, it will delay processing of your payment.
Fraudulent card payments
In the event of fraudulent card payments we will share all details of the transaction, whether attempted or successful,
with the relevant law enforcement authorities.
Cheque payments are not accepted.
We can accept payment by PayPal for all orders. Please ensure that the address you have selected within PayPal
as the delivery address matches the address you have specified on your order. We can only ship to the specified
PayPal delivery address.
Payment from outside of the UK
We can accept PayPal and Credit or Debit card payments for orders from within the European Union, Norway and Switzerland.
For PayPal please see above for details regarding delivery address. All card payments from outside of the UK require verification
through our secure card payment service. Unfortunately we are unable to accept payments from outside of the UK via telephone
(Including Republic of Ireland).
All Credit or Debit Card or PayPal Payments must be made in Pounds Sterling (GBP). The purchaser is liable for all banking charges relating to money
transfers or currency exchange.
Payment by Bank transfer is available in Euros upon request for orders over £300. Please contact our sales office if you would like to make payment in
Where possible you will be informed of the
courier service being used at the time the order is being placed, although we may use a different service in the event
of service disruption. Please let us know if this is a problem. If there are any issues with courier deliveries please
inform us as soon as possible and we can contact the courier company in question to resolve the matter.
DPD offer the option to amend deliveries after shipping. If the delivery is amended by the customer, Blue Aran are unable
to provide any refund for the change in delivery service, and Blue Aran are not liable for any delays that result from a change
to the delivery that is requested by the customer, including amendments made through the DPD App.
Small orders can be despatched by Royal Mail recorded post. This is available as an option at checkout if it is
suitable for your order. Royal Mail recorded post is handled by Royal Mail with all standard UK inland post and is only
tracked when a delivery attempt is made. If you believe an item has been lost or delayed by Royal Mail please contact us.
Royal Mail do not usually enter into any correspondence regarding delayed / lost items until 15 working days after shipment.
Any items sent out as replacements for items delayed in post are done so on the basis that should the original item be delivered,
either the replacement or the original should be returned to Blue Aran. A freepost return label will be provided for this purpose.
Courier Damages or Shortages
Please check your parcel on delivery and note any damages when signing for the goods. All damages should be
reported to us within 24 hours. For lower value orders, providing you contact us within 24 hours, and can supply appropriate photographic
evidence, we can normally replace damaged items next working day, subject to availability. For high value orders, collection of damaged
goods will be arranged with our courier and replacement goods shipped once the damaged goods are returned to us. Please be aware that we can only respond during
normal business hours. In the event of courier damage, you must retain the packaging that the parcel was received in.
When receiving an unmounted loudspeaker driver, do not dispose of the packaging until you are happy that the driver has not received any
physical damage from courier transit.
If you receive an item and it is incorrect, or there is a shortage please let us know as soon as possible. We
make all efforts to ensure that shipped goods and quantities are correct, but unfortunately errors may happen.
If you receive incorrect goods we will arrange to have them collected and get the correct items out to you.
Incorrectly shipped goods remain the property of Blue Aran Ltd and do not constitute unsolicited goods.
Delivery times stated on any product listing, or any email are estimates and are not guaranteed.
Royal Mail 2nd Class Standard and Royal Mail 2nd Class Recorded post usually takes 3-5 working days.
Royal Mail 1st Class Recorded post usually takes 1-3 working days.
However, Royal Mail do not offer any guarantees on either of these services. If an item is urgent please use a courier service or Royal
Mail Special Delivery.
Royal Mail Special Delivery orders placed before 3pm which are showing in stock will be dispatched that day.
Standard Courier service can take 2-3 working days.
Orders placed for Next Day Courier before 3pm which are showing as in stock will be dispatched that day.
If there is an issue with delivery, our courier companies will contact Blue Aran. If there is no one available to sign for
the delivery the driver will leave a card detailing the procedure to rearrange delivery. If the Courier has problems locating an address,
they will normally phone the contact number provided for directions.
Any goods which are undelivered after 2 attempts will be returned to Blue Aran and may be subject to additional carriage fees for
redelivery. Royal Mail items which are returned to sender will usually be treated as cancellations and will be refunded.
Any issues with courier deliveries should be passed to Blue Aran as soon as possible and we will take all efforts to investigate
Delivery - Alternative Address
You can specify an alternate delivery address via the "My Account" section of the website and then select this as the delivery address in
the shopping basket, subject to the terms already stated in the "Payment" section above.
All our deliveries, other than items shipped by Royal Mail 2nd Class Standard Post, require a signature and we are unable to instruct
Couriers or Royal Mail to leave goods without a signature. If you
are happy for goods to be left with a neighbour if you are out, please specify this in the shopping basket. Royal Mail are currently unable
to leave goods with a neighbour, although this is a service they are introducing in the future.
Delivery outside the UK
Please create an account
on the website to get a shipping quote for your order. For larger or more bulky items we can ship by pallet. Please contact our sales office
for details and quotes.
We are happy to offer account terms to schools and government bodies. If you are an eligible organisation, you can forward a Purchase Order
by email and we will process your order. Unfortunately we are not able to proceed with orders without an authorised Purchase Order.
Account terms are only available for other organisations on pre-arranged terms. If you would like to enquire about account terms, please forward
your companies details via email
Terms/Conditions for account holders:
- Full invoice amount to be paid within 30 days.
- Any shortages to be notified within 3 working days of receipt of goods.
- Any damages to be notified within 1 working day of receipt of goods.
- Goods returned as not required will be subject to a re-stocking charge of 20%
- All goods remain the property of Blue Aran Limited until such time as payment has been received in full.
- Account orders under £100 will be subject to a £2.50 inc VAT administration charge.
All products listed on our website have a live stock figure for our warehouse stock levels. These are usually accurate,
although errors may occur when there is a very low stock figure showing. If an item is required urgently, or you plan to travel to
our show-room to collect, and the item is showing as having only a few remaining, please contact our sales office to confirm availability
before travelling or placing your order.
We have live stock feeds from several of our suppliers. Goods which are showing as "In Stock With Supplier" will be ordered in when
we receive an order. The stock time shown for these items is an estimate. Some items can be shipped directly from our suppliers if they
are required quickly, although this does incur additional delivery charges.
All stock availability shown is subject to confirmation, If there is an error with your order we will inform you as soon as possible
to resolve the issue.
Returns and Cancellations
We comply with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This provides a 14 calendar day
cooling off period for products purchased online, or by phone for consumer use*.
The right to cancel allows the consumer* time to examine the goods or services, as they would have when buying in a shop.
The cooling off period starts when the contract is concluded and ends 14 calendar days after the day the goods are received.
This means you have 14 days to check the product is the correct product for your needs, that the appearance of the product
matches your expectations, and it does not differ significantly from how it is portrayed online or in a printed catalogue. You can
examine the goods as if you were in a shop. This does not include using/testing the goods out, opening sealed manuals or other accessories.
If the goods are faulty upon receipt, this is covered in the "Warranty" section below.
If you decide to cancel your purchase, please contact us, either by opening a help ticket via the "My Account" section of the website, by phone,
or using the cancellation form linked to in the "Help" section of the website. You will then be issued a returns number and provided with the return address.
The cost of return postage for unwanted items is payable by the buyer. Once the goods are received, we will provide a refund for the returned goods
via the original payment method. Returned goods should be in "As New, Saleable" condition. Any goods returned damaged or in less than as new condition
may be subject to a restocking fee. This includes any damage to the packaging beyond that which has occured in transit.
Purchases made as a business user (non-consumer*) are excluded from the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations
2013. We are not required to offer returns on business purchases, however in the interest of customer service, we will normally extend your
rights as a business user to allow you to return goods as per The Consumer Contracts Regulations, but we will assess each case on an individual basis,
and restocking fees may apply. For Pro-User or Trade Accounts, a credit equivalent to the value of the goods less any restocking fee
would be applied to the account and a refund would only be provided in exceptional circumstances and only with the agreement of management and may be subject to
deductions to cover administrative charges. Please contact our returns department for details.
The following items are classed as professional use items and are not intended for consumer use, therefore are not covered by the above
- Large Unmounted loudspeaker drivers
- Loudspeaker recone kits
- Replacement diaphragms
- High power lighting equipment, or lighting equipment requiring trained rigging
- High power amplifiers
We are not able to accept the return of Headphones due to Hygiene reasons. Products which include software cannot be returned once the software
packing has been opened.
If you are in any doubt as to whether an item is suitable for your needs, please email us for advice first. This may save a lot of time
and hassle in you
ordering the wrong item, and then having to return it. Our staff will be pleased to help you make the right choice, first time.
All new products come with a full 12 month warranty. Graded and B-stock items will have the warranty stated in the description.
In the event of your item being DOA (dead on arrival) we will either arrange collection of the faulty item, or supply you with a
freepost return label to send the item back to us. Once the item has been received by Blue Aran and the fault confirmed, we will
provide either an advance replacement or a refund of the transaction. The supply of a replacement is subject to availability.
For orders placed for consumer* use, for an item to be classed as 'DOA' you must contact us within 30 days of receiving your goods, with a fault description.
For order placed for non-consumer* use, for an item to be classed as 'DOA' you must contact us within 14 days of receiving your goods and before acceptance of
the goods, with a fault report. If goods have been accepted and have been used for trade or commercial purposes they will not be treated as 'DOA'.
Once an item has been found to be 'DOA' you should cease using the item immediately and contact Blue Aran
After the 'DOA' period as stated above, but less than 6 months after purchase we will arrange to collect faulty items by courier, or provide a
freepost returns label,
whichever is deemed by ourselves as appropriate for the item. The item will then be assessed under warranty. If the fault is caused by a manufacturing defect
then the product will be repaired, or replaced, as appropriate. This may require the item being returned to the manufacturer for repair.
Once the item is repaired it will be returned to you at our cost. If the item is found to have no fault, or the fault is found to be caused
by something other than manufacturing defect, the collection and return carriage may be chargeable. Blue Aran reserves the right to request
that customers return goods themselves in the event that, when all information provided is considered, the fault is most likely not caused by
a manufacturing defect.
After 6 months you must return the item to us at your expense, and we will arrange for it to be repaired/replaced (whichever is appropriate) and
returned to you at our cost. If the item has to be repaired this can often take 2-6 weeks. We will inform you as soon as we have an
estimated date of return. After the 'DOA' period, as stated above, faults will be covered under the manufacturer's warranty and faulty items may
be repaired or replaced
at the discretion of the manufacturer, or at the discretion of Blue Aran acting on behalf of the manufacturer.
Some items may come with a manufacturer's extended warranty. These items are still covered by the standard 12 months warranty with Blue
Aran, but after this period you will need to contact the manufacturer directly for warranty support. Please note, most
manufacturers' extended warranties require that the product be registered with the manufacturer within a certain period after purchase.
In all cases, please contact us for a return number before sending anything back. We are unable to process returns received without a valid
return number. All Warranty is subject to the item being used within the intended design parameters. Any repair or modification of goods attempted
without the express permission of Blue Aran Ltd will render any Warranty void. This permission, if given will be supplied either via the Help Ticket
system on www.bluearan.co.uk or by email. Please note that permission received from a manufacturer to repair or modify an item may affect your warranty
with Blue Aran
* A Consumer is defined in the Consumer Rights Act 2015 Part 1 Chapter 1 Section 2 (3) as "an individual acting for purposes that are wholly or
mainly outside that individual's trade, business, craft or profession."
Loud Speaker Fitting, Repair and Servicing
We offer a repair and fitting service for loudspeaker drivers and accessories. Fitting and repair is charged based on labour and parts installed. We
can inspect your item for an inspection fee which should be paid up front. If the labour charge for the works will be in excess of the inspection fee, we
will provide a quotation for the work before commencing. Any quotation for cost or time of completion is an estimate and we cannot accept any consequential
liability for repair jobs which are not completed by the quoted date.
Repair and Fitting work will be carried out with appropriate skill and are covered by a 3 month warranty on work and the standard manufacturers warranty on
any installed parts. Once work is completed we will inform you by email. All labour and parts must be paid for before the repaired item is collected unless
expressly agreed before hand. In the event that items are not collected within 3 months of us notifying you that work is complete, the items will be considered
to have been abandoned and will be disposed of appropriately, or offered for sale to recoup any outstanding repair fees and storage fees.
In the event that we are unable to repair items, or the customer does not accept the quotation for the repair, we will inform you by email that the unrepaired
items are available for collection. If the items are not collected within 3 months of us notifying you that the item are available for collection, the items will
be considered to have been abandoned and will be disposed of appropriately.
Email Address and Contact Details
Please ensure that the email address stored on your account at the time of order is accurate and you have regular access to it.
As a primarily online based company, all correspondence relating to order is sent via email and it is important that this is received. If you contact
us regarding returns or issues with order and the Email address we have on file is not correct this will cause delays in resolving your issue.
If you agree at the time of registration to receive email marketing we will, on occasion send out emails containing details of upcoming
offers and new products. We do not pass Email Addresses or Phone Numbers onto third parties with the exception of the Courier company carrying the order, strictly
for the purpose of communicating with you regarding deliveries.
Orders shipped by DPD apply for their "Predict Service". DPD will email and text a one hour time slot for the delivery on the morning the delivery is
due to be made. For this purpose, we share Email and Mobile contact details with them.
Our online shop
uses a 'cookie' to track your order as you add items, and then to
redirect you to a secure server to complete your order. This cookie is
set to expire shortly after you complete your order. We do not use
cookies for gathering information about you, tracking your movements
around the internet, nor do we share any information with any third
party. The cookie we set is simply a tracking number for identification
We do our best to ensure prices on our website are correct, however it is possible for mistakes to be made.
Therefore we reserve the right not to accept an order placed on our website if we discover an error has been made with
the advertised price, or any error relating to the contents of a package offered at a specific price (e.g. we advertise
a package contains 10 items, when it should only contain 5).
Pre-release reservation Where we supply prices for
items before they have been released we will supply a price for which we expect
the item to sell. Should circumstances beyond our control result in price changes (up or down)
we will contact you to confirm if you will accept the amended price.
All online orders are processed at our discretion. We will not process
orders that we suspect involve fraudulent activity. We also reserve the right
not to process any other order without having to give reason.
Allowing you to place an order, or reserve goods on our website does not at
any time constitute an acceptance of the order by us. All orders are manually checked
and processed, and we reserve the right not to accept and process your order, at the discretion of
We aim to
consistently provide the best SERVICE and the best PRICES. Certain
items qualify for our 'PRICE MATCH' service. For items marked with our
'PRICE MATCH' symbol, we promise to match any price from any UK
retailer. If you can find a lower price on any UK website, or any UK
retail shop, let us know the URL (website address) of the website, or
the Name, Address and Telephone of the shop, together with the price
they are offering the item for, and we will MATCH the price, and then
BEAT IT. You can either email us the information before placing your
order, and providing we can verify the price and availability we will
amend your order
when we receive it OR up to 7 days after you have placed your
order and we will amend your order accordingly and refund any
Conditions for Price Match:
- We must be able to verify the information you supply.
- The price you require us to match must be
advertised on a UK website, or in a UK retail shop, the supplier
advertising the price must have been trading for at least six months,
and it must be possible to verify their status as a business/shop (i.e.
you cant just give us your friends phone number who tells us a silly
price when we phone them!).
- The item(s) must be freely available for anyone to purchase at the price specified
- The item(s) must be in stock (we are aware of suppliers quoting silly price on products, and NEVER having stock, and then when
callers phone to place an order they will try to sell them a different product from stock)
- We will only Price Match for the exact same items(s) with the same Make and Model in NEW condition. We will not price
match on ex-demo, ex-display or second-hand items.
- The item(s) must be marked with our 'Price Match' symbol at the time of Purchase to qualify for Price Match
- We will not Price Match against a product being advertised by Blue Aran elsewhere, such as on a different website
(e.g. Ebay) or advertised on one of our special offer leaflets (which you may receive after you make
your purchase). To take advantage of our special offer prices you must enter the special offer product code when you
place your order. We do not price match against ourselves, if we make a change to our advertised prices within 7 days,
PRICE MATCH will NOT APPLY.
- Price Match only available for orders placed on our website: WWW.BLUEARAN.CO.UK - if you placed your order through
any other means (e.g. Ebay or on the telephone) where additional costs are involved we will not price match.
- The Price Match price we take into consideration is the TOTAL PRICE INCLUDING DELIVERY. If one of our competitors
specifies an unusually low price, and then compensates by charging a highly inflated delivery cost, we will not match the item
cost alone, unless it is possible for you to collect the item from a location within 15 miles of you.
All prices matches are subject to approval and we reserve the right to decline a price match at the
discretion of the manager
Special Order / Custom Items
Certain items can not be accepted for refund unless faulty. The following list indicates most
such product types, but is not complete or exhaustive. We will of course provide a refund for any items which are proven
to be unsuitable for the purpose they are intended, or cannot be repaired/replaced.
- Paint which has been mixed to a custom colour
- Goods which have been manufactured to order
- Any goods that have been customised to order
- Non stock items which have been ordered in specifically from an overseas supplier
- Cases that have been manufactured to custom specifications
- Cables manufactured to customer specifications
Should you need to return an elligble item for refund during the cooling off period (i.e. you have changed your
mind within 14 days and have not used the product) - we will give you a full refund of the amount you paid for the
item, providing it is returned to us in Brand new A1 condition so that we can sell it to another customer. If you
wish to return an item after 14 days have passed, or you have used the item briefly, you should contact us for advice;
it is possible we may be able to offer a
partial refund in this instance (a restocking fee of 10-25% will commonly apply).
If an item is faulty within the 'DOA' period stated in the 'Warranty' Section above, and it was purchased as a consumer, you
may request a refund rather than a replacement. After this period the Consumer Rights Act 2015 allows the Seller one attempt to repair or
replace faulty item, if possible within a reasonable time frame, before the purchaser is entitled to a refund. After 6 months the refund may
be reduced to reflect the period of time the purchaser has had the unit in relation to the reasonably expected useable life of the item.
All refunds will be processed onto the original payment method, except in exceptional circumstances
Orders From Outside the European Union
Please email for quotation if you require goods to be shipped oustide of the EU. Any goods shipped outside of the EU will be tested before shipping.
Any items which require inspection under warranty must be returned at the buyers expense to Blue Aran. The goods will then be inspected under warranty.
If no fault is found, or the fault is not covered by the warranty, an inspection charge will apply.
We always aim to provide customers with the highest of standards while using our services. However in the event
that we make a mistake or fail to meet your every requirement, we encourage you to get in touch with us so that we can remedy the situation.
If you have an issue with an item purchased through our website, please open a "Help Ticket" from "View My Orders" under the "My Account"
section of www.bluearan.co.uk. We will them aim to resolve the issue, as detailed above, through our warranty and support system as soon as possible.
You can also contact our customer service team by email firstname.lastname@example.org or by phone on 02380 233 455 or in writing at the following address:
Blue Aran Ltd
Unit 1 Orion Business Centre
We occasionally issue discount vouchers, which can be redeemed against purchases on our website. Additional terms and conditions apply for use of vouchers:
1. Validity and use of vouchers is at the discretion of Blue Aran management, vouchers may be withdrawn without notice and without any compensation due.
2. Vouchers with a percentage discount will give you a fixed discount off the standard purchase price on our website. Unless specified otherwise (on the voucher or accompanying email) only one discount per item is allowed. Discount vouchers are normally not valid for use in conjunction with discounted prices on our website, such as Hot Deals, Warehouse Clearance, Christmas Specials or Black Friday deals.
3. Vouchers can not be applied restrospectively to orders already placed prior to issue of the voucher. Typically discount vouchers are issued when your prior spend has reached a certain threshold, so your previous order(s) will have contributed to qualifying for a voucher.
4. Voucher expiry dates can only be extended in exceptional circumstances with authorisation from Blue Aran management. Such authorisation will be provided via email. Please make sure you use your voucher before the expiry date.
5. Vouchers can not be redeemed for cash.
6. Vouchers are not transferrable, and can only be used by the user to which the voucher was sent.
7. Vouchers are only valid for use on our website: www.bluearan.co.uk and are not valid in-store.
8. Vouchers with a fixed discount, (e.g. £25 off orders over £150) require the conditions to be met at all times. If you place an order to the value of £200, you would get £25 off and the total payable would be £175. If at any time you return some or all of your order, and the order value drops below £150, the voucher will become invalid. If in this £200 order example, you were to return a £75 item, we would calculate the order value and refund without the discount applied. £200 - £75 = £125 remaining order value. Total paid: £175 - £125 order value = £50 refund.
Our staff have a right to work in a safe enviroment, free from abuse. Blue Aran reserves the right to refuse to sell to any customer who is abusive by
any means, including, but not limited to, telephone or email. In the event that we receive any communications which we deem to be innappropriate, we will
take action to protect our staff. These actions may include freezing of customers accounts and ceasing further communication via telephone or email.
In this event, any further communcation should be forwarded by mail to the address listed above for the attention of the customer services manager.
Your statutory rights are not affected.
If any part of these Terms and conditions, is held to be, or becomes void, or otherwise unenforceable for any reason under applicable
law, the same shall be deemed omitted from here, and the validity and/or enforceability of the remaining provisions shall not in anyway
be affected or impaired hereby.