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Help and FAQs > Terms and Conditions of Sale
Card Payments

We accept all major Credit and Debit cards, with the exception of American Express.

Card Payments will show up on you statement as coming from WWW.BLUEARAN.CO.UK.

Card Payments for orders are taken at the time the order is placed. If you are ordering items which are out of stock and would like to defer payment until stock is available, please phone our sales office.

When paying by card the billing address on your Blue Aran user account must be the address the card is registered to.

Card payments placed on the website

All card payments placed via the website will be verified by either the Verified by Visa or the MasterCard SecureCode scheme. Bypassing the password verification for these schemes may result in additional security checks being required which will delay shipment of your order.

In the event that we require additional security checks we will inform you of any delay. If we are unable to confirm the necessary security details then we reserve the right to cancel the order.

Card Payments placed by Telephone

All orders for under £30 should be placed via the website.

First time orders paid for by Credit or Debit card over the telephone will be subject to security checks which may delay shipment, alternatively we can email a link which will allow you to make payment online using the secure card payment system.

Orders paid by personal Credit or Debit card over the telephone can only be shipped to the card holder billing address.

Company Card payments

Orders paid by Company Credit or Debit cards may be shipped to alternate locations. If you are purchasing on behalf of a company please contact our sales office for further details.

Fraudulent card payments

In the event of fraudulent card payments we will share all details of the transaction, whether attempted or successful, with the relevant law enforcement authorities.

Cheque Payments

Personal cheque payments are not usually accepted. Please contact us if you require to pay by cheque.

PayPal payments

We can accept payment by PayPal for all orders. Please ensure that the address you have selected within PayPal as the delivery address matches the address you have specified on your order. We can only ship to the specified PayPal delivery address.

Payment from outside of the UK

We can accept PayPal and Credit or Debit card payments for orders from within the European Union, Norway and Switzerland. For PayPal please see above for details regarding delivery address. All card payments from outside of the UK require verification through our secure card payment service. Unfortunately we are unable to accept payments from outside of the UK via telephone (Including Republic of Ireland).

All Payments must be made in Pounds Sterling (GBP). The purchaser is liable for all banking charges relating to money transfers or currency exchange.

If you are eligible for zero-rate VAT, either for Intra-EU export to a EU-VAT registered company, or shipments to Norway or Switzerland, please contact our sales office. All accounts eligible for zero-rate VAT for Intra-EU exports have to be manually verified by our sales team. Once you have registered, please email us the account details and we can begin this verification procedure. Orders which are placed and paid for before verification will be subject to VAT at the standard UK rate, and this may not be refundable and any refund will be subject to an administration charge of 2.50 or 3%, whichever is the greater amount. Items exported to Norway and Switzerland will be subject to import and export taxes which are the responsibility of the purchaser.

0% Finance from Deko

Finance is currently unavailable due to technical issues

Finance is provided through the Deko platform by a number of lenders. You will be offered the best rate available based on your credit history and the lenders' credit decision policies.

Orders paid using Finance can only be sent to the address used on the credit application. We cannot ship these orders to any other address.

Deko is a trading name of Pay4Later Ltd who act as a credit intermediary. They are registered in England and Wales (company number 06447333) and authorised and regulated by the Financial Conduct Authority (register number 728646). For more information please refer to www.dekopay.com/faq or visit www.dekopay.com.

For full details please see Help and FAQs > 0% Finance from Deko

Courier Delivery

We currently use DPD or Fedex UK for UK Courier services. Where possible you will be informed of the courier service being used at the time the order is being placed, although we may use a different service in the event of service disruption. Please let us know if this is a problem. If there are any issues with courier deliveries please inform us as soon as possible and we can contact the courier company in question to resolve the matter.

Postal Delivery

Small orders can be despatched by Royal Mail recorded post. This is available as an option at checkout if it is suitable for your order. Royal Mail recorded post is handled by Royal Mail with all standard UK inland post and is only tracked when a delivery attempt is made. If you believe an item has been lost or delayed by Royal Mail please contact us. Royal Mail do not usually enter into any correspondence regarding delayed / lost items until 15 working days after shipment. Any items sent out as replacements for items delayed in post are done so on the basis that should the original item be delivered, either the replacement or the original should be returned to Blue Aran. A freepost return label will be provided for this purpose.

Courier Damages or Shortages

Please check your parcel on delivery and note any damages when signing for the goods. All damages should be reported to us within 24 hours. Providing you contact us within 24 hours, and can supply appropriate photographic evidence, we can normally replace damaged items next working day, subject to availability. Please be aware that we can only respond during normal business hours

If you receive an item and it is incorrect, or there is a shortage please let us know as soon as possible. We make all efforts to ensure that shipped goods and quantities are correct, but unfortunately errors may happen. If you receive incorrect goods we will arrange to have them collected and get the correct items out to you. Incorrectly shipped goods remain the property of Blue Aran Ltd and do not constitute unsolicited goods.

Delivery Time

Delivery times stated on any product listing, or any email are estimates and are not guaranteed.

Royal Mail 2nd Class Standard and Royal Mail 2nd Class Recorded post usually takes 3-5 working days. Royal Mail 1st Class Recorded post usually takes 1-3 working days. However, Royal Mail do not offer any guarantees on either of these services. If an item is urgent please use a courier service or Royal Mail Special Delivery.

Royal Mail Special Delivery orders placed before 3pm which are showing in stock will be dispatched that day.

Standard Courier service can take 2-3 working days.

Orders paced for Next Day Courier before 3pm which are showing as in stock will be dispatched that day.

Delivery Exceptions

If there is an issue with delivery, our courier companies will contact Blue Aran. If there is no one available to sign for the delivery the driver will leave a card detailing the procedure to rearrange delivery. If the Courier has problems locating an address, they will normally phone the contact number provided for directions.

Any goods which are undelivered after 2 attempts will be returned to Blue Aran and may be subject to additional carriage fees for redelivery. Royal Mail items which are returned to sender will usually be treated as cancellations and will be refunded.

Any issues with courier deliveries should be passed to Blue Aran as soon as possible and we will take all efforts to investigate such issues.

Delivery - Alternative Address

You can specify an alternate delivery address via the "My Account" section of the website and then select this as the delivery address in the shopping basket, subject to the terms already stated in the "Payment" section above.

All our deliveries, other than items shipped by Royal Mail 2nd Class Standard Post, require a signature and we are unable to instruct Couriers or Royal Mail to leave goods without a signature. If you are happy for goods to be left with a neighbour if you are out, please specify this in the shopping basket. Royal Mail are currently unable to leave goods with a neighbour, although this is a service they are introducing in the future.

Delivery outside the UK

We use Fedex Express and DPD / GeoPost to ship to all locations within the EU, Norway and Switzerland. Please create an account on the website to get a shipping quote for your order. For larger or more bulky items we can ship by pallet. Please contact our sales office for details and quotes.

Account Customers

We are happy to offer account terms to schools and government bodies. If you are an eligible organisation, you can forward a Purchase Order either by email and we will process your order. Unfortunately we are not able to proceed with orders without an authorised Purchase Order.

Account terms are only available for other organisations on pre-arranged terms. If you would like to enquire about account terms, please forward your companies details via email


Terms/Conditions for account holders:
  • Full invoice amount to be paid within 30 days.
  • Any shortages to be notified within 3 working days of receipt of goods.
  • Any damages to be notified within 1 working day of receipt of goods.
  • Goods returned as not required will be subject to a re-stocking charge of 20%
  • All goods remain the property of Blue Aran Limited until such time as payment has been received in full.
Stock

All products listed on our website have a live stock figure for our warehouse stock levels. These are usually accurate, although errors may occur when there is a very low stock figure showing. If an item is required urgently, or you plan to travel to our show-room to collect, and the item is showing as having only a few remaining, please contact our sales office to confirm availability before travelling or placing your order.

We have live stock feeds from several of our suppliers. Goods which are showing as "In Stock With Supplier" will be ordered in when we receive an order. The stock time shown for these items is an estimate. Some items can be shipped directly from our suppliers if they are required quickly, although this does incur additional delivery charges.

All stock availability shown is subject to confirmation, If there is an error with your order we will inform you as soon as possible to resolve the issue.

Returns and Cancellations

We comply with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This provides a 14 calendar day cooling off period for products purchased online, or by phone.

The right to cancel allows the consumer time to examine the goods or services, as they would have when buying in a shop. The cooling off period starts when the contract is concluded and ends 14 calendar days after the day the goods are received.

This means you have 14 days to check the product is the correct product for your needs, that the appearance of the product matches your expectations, and it does not differ significantly from how it is portrayed online or in a printed catalogue. You can examine the goods as if you were in a shop. This does not include using/testing the goods out, opening sealed manuals or other accessories. If the goods are faulty upon receipt, this is covered in the "Warranty" section below.

If you decide to cancel your purchase, please contact us, either by opening a help ticket via the "My Account" section of the website, by phone, or using the cancellation form linked to in the "Help" section of the website. You will then be issued a returns number and provided with the return address. The cost of return postage for unwanted items is payable by the buyer. Once the goods are recieved, we will provide a refund for the returned goods via the original payment method. Returned goods should be in "As New, Saleable" condition. Any goods returned damaged or in less than as new condition may be subject to a restocking fee. This includes any damage to the packaging beyond that which has occured in transit.

Purchases made as a business user are excluded from the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We are not required to offer returns on business purchases, however in the interest of customer service, we will normally extend your rights as a business user to allow you to return goods as per The Consumer Contracts Regulations, but we will assess each case on an individual basis, and restocking fees may apply. Please contact our returns department for details.

The following items are classed as professional use items and are not intended for consumer use, therefore are not covered by the above

  • Large Unmounted loudspeaker drivers
  • Loudspeaker recone kits
  • Replacement diaphragms
  • High power lighting equipment, or lighting equipment requiring trained rigging
  • High power amplifiers

We are not able to accept the return of Headphones due to Hygiene reasons. Products which include software cannot be returned once the software packing has been opened.

If you are in any doubt as to whether an item is suitable for your needs, please call us, or email us for advice first. This may save a lot of time and hassle in you ordering the wrong item, and then having to return it. Our staff will be pleased to help you make the right choice, first time.

Warranty

All new products come with a full 12 month warranty. Graded and B-stock items will have the warranty stated in the description. In the event of your item being DOA (dead on arrival) we will either arrange collection of the faulty item, or supply you with a freepost return label to send the item back to us. Once the item has been received by Blue Aran and the fault confirmed, we will provide either an advance replacement or a refund of the transaction. The supply of a replacement is subject to availability.


For orders placed for consumer* use, for an item to be classed as 'DOA' you must contact us within 30 days of receiving your goods, with a fault description.

For order placed for non-consumer* use, for an item to be classed as 'DOA' you must contact us within 14 days of receiving your goods and before acceptance of the goods, with a fault report. If goods have been accepted and have been used for trade or commercial purposes they will not be treated as 'DOA'.

Once an item has been found to be 'DOA' you should cease using the item immediately and contact Blue Aran


After the 'DOA' period as stated above, but less than 6 months after purchase we will arrange to collect faulty items by courier, or provide a freepost returns label, whichever is deemed by ourselves as appropriate for the item. The item will then be assessed under warranty. If the fault is caused by a manufacturing defect then the product will be repaired, or replaced, as appropriate. This may require the item being returned to the manufacturer for repair. Once the item is repaired it will be returned to you at our cost. If the item is found to have no fault, or the fault is found to be caused by something other than manufacturing defect, the collection and return carriage may be chargeable. Blue Aran reserves the right to request that customers return goods themselves in the event that, when all information provided is considered, the fault is most likely not caused by a manufacturing defect.

After 6 months you must return the item to us at your expense, and we will arrange for it to be repaired/replaced (whichever is appropriate) and returned to you at our cost. If the item has to be repaired this can often take 2-6 weeks. We will inform you as soon as we have an estimated date of return. After the 'DOA' period, as stated above, faults will be covered under the manufacturer's warranty and faulty items may be repaired or replaced at the discretion of the manufacturer, or at the discretion of Blue Aran acting on behalf of the manufacturer.

Some items may come with a manufacturer's extended warranty. These items are still covered by the standard 12 months warranty with Blue Aran, but after this period you will need to contact the manufacturer directly for warranty support. Please note, most manufacturers' extended warranties require that the product be registered with the manufacturer within a certain period after purchase.

In all cases, please contact us for a return number before sending anything back. We are unable to process returns recieved without a valid return number. All Warranty is subject to the item being used within the intended design parameters. Any repair or modification of goods attempted without the express permission of Blue Aran Ltd will render any Warranty void. This permission, if given will be supplied either via the Help Ticket system on www.bluearan.co.uk or by email. Please note that permission recieved from a manufacturer to repair or modify an item may affect your warranty with Blue Aran

* A Consumer is defined in the Consumer Rights Act 2015 Part 1 Chapter 1 Section 2 (3) as "an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession."

Email Address and Contact Details

Please ensure that the email address stored on your account at the time of order is accurate and you have regular access to it. As a primarily online based company, all correspondence relating to order is sent via email and it is important that this is recieved. If you contact us regarding returns or issues with order and the Email address we have on file is not correct this will cause delays in resolving your issue.

If you agree at the time of registration to receive email marketing we will, on occasion send out emails containing details of upcoming offers and new products. We do not pass Email Addresses or Phone Numbers onto third parties with the exception of the Courier company carrying the order, strictly for the purpose of communicating with you regarding deliveries.

Orders shipped by DPD apply for their "Predict Service". DPD will email and text a one hour time slot for the delivery on the morning the delivery is due to be made. For this purpose, we share Email and Mobile contact details with them.

Cookies

Our online shop uses a 'cookie' to track your order as you add items, and then to redirect you to a secure server to complete your order. This cookie is set to expire shortly after you complete your order. We do not use cookies for gathering information about you, tracking your movements around the internet, nor do we share any information with any third party. The cookie we set is simply a tracking number for identification purposes.

Price

We do our best to ensure prices on our website are correct, however it is possible for mistakes to be made. Therefore we reserve the right not to accept an order placed on our website if we discover an error has been made with the advertised price, or any error relating to the contents of a package offered at a specific price (e.g. we advertise a package contains 10 items, when it should only contain 5).

Pre-release reservation Where we supply prices for items before they have been released we will supply a price for which we expect the item to sell. Should circumstances beyond our control result in price changes (up or down) we will contact you to confirm if you will accept the amended price.

Online Ordering

All online orders are processed at our discretion. We will not process orders that we suspect involve fraudulent activity. We also reserve the right not to process any other order without having to give reason.

Allowing you to place an order, or reserve goods on our website does not at any time constitute an acceptance of the order by us. All orders are manually checked and processed, and we reserve the right not to accept and process your order, at the discretion of the manager.

Price Match

We aim to consistently provide the best SERVICE and the best PRICES. Certain items qualify for our 'PRICE MATCH' service. For items marked with our 'PRICE MATCH' symbol, we promise to match any price from any UK retailer. If you can find a lower price on any UK website, or any UK retail shop, let us know the URL (website address) of the website, or the Name, Address and Telephone of the shop, together with the price they are offering the item for, and we will MATCH the price, and then BEAT IT. You can either email us the information before placing your order, and providing we can verify the price and availability we will amend your order when we receive it OR up to 7 days after you have placed your order and we will amend your order accordingly and refund any difference paid.

Conditions for Price Match:

  • We must be able to verify the information you supply.
  • The price you require us to match must be advertised on a UK website, or in a UK retail shop, the supplier advertising the price must have been trading for at least six months, and it must be possible to verify their status as a business/shop (i.e. you cant just give us your friends phone number who tells us a silly price when we phone them!).
  • The item(s) must be freely available for anyone to purchase at the price specified
  • The item(s) must be in stock (we are aware of suppliers quoting silly price on products, and NEVER having stock, and then when callers phone to place an order they will try to sell them a different product from stock)
  • We will only Price Match for the exact same items(s) with the same Make and Model in NEW condition. We will not price match on ex-demo, ex-display or second-hand items.
  • The item(s) must be marked with our 'Price Match' symbol at the time of Purchase to qualify for Price Match
  • We will not Price Match against a product being advertised by Blue Aran elsewhere, such as on a different website (e.g. Ebay) or advertised on one of our special offer leaflets (which you may receive after you make your purchase). To take advantage of our special offer prices you must enter the special offer product code when you place your order. We do not price match against ourselves, if we make a change to our advertised prices within 7 days, PRICE MATCH will NOT APPLY.
  • Price Match only available for orders placed on our website: WWW.BLUEARAN.CO.UK - if you placed your order through any other means (e.g. Ebay or on the telephone) where additional costs are involved we will not price match.
  • The Price Match price we take into consideration is the TOTAL PRICE INCLUDING DELIVERY. If one of our competitors specifies an unusually low price, and then compensates by charging a highly inflated delivery cost, we will not match the item cost alone, unless it is possible for you to collect the item from a location within 15 miles of you.

All prices matches are subject to approval and we reserve the right to decline a price match at the discretion of the manager

Special Order / Custom Items

Certain items can not be accepted for refund unless faulty. The following list indicates most such product types, but is not complete or exhaustive. We will of course provide a refund for any items which are proven to be unsuitable for the purpose they are intended, or cannot be repaired/replaced.

  • Paint which has been mixed to a custom colour
  • Goods which have been manufactured to order
  • Any goods that have been customised to order
  • Non stock items which have been ordered in specifically from an overseas supplier
  • Cases that have been manufactured to custom specifications
  • Cables manufactured to customer specifications
Refunds

Should you need to return an item for refund during the cooling off period (i.e. you have changed your mind within 14 days and have not used the product) - we will give you a full refund of the amount you paid for the item, providing it is returned to us in Brand new A1 condition so that we can sell it to another customer. If you wish to return an item after 14 days have passed, or you have used the item briefly, you should contact us for advice; it is possible we may be able to offer a partial refund in this instance (a restocking fee of 10-25% will commonly apply).

If an item is faulty within the 'DOA' period stated in the 'Warranty' Section above, and it was purchased as a consumer, you may request a refund rather than a replacement. After this period the Consumer Rights Act 2015 allows the Seller one attempt to repair or replace faulty item, if possible within a reasonable time frame, before the purchaser is entitled to a refund. After 6 months the refund may be reduced to reflect the period of time the purchaser has had the unit in relation to the reasonably expected useable life of the item.

All refunds will be processed onto the original payment method, except in exceptional circumstances

Orders From Outside the European Union

Please email for quotation if you require goods to be shipped oustide of the EU. Any goods shipped outside of the EU will be tested before shipping. Any items which require inspection under warranty must be returned at the buyers expense to Blue Aran. The goods will then be inspected under warranty. If no fault is found, or the fault is not covered by the warranty, an inspection charge will apply.

Complaints Procedure

We always aim to provide customers with the highest of standards while using our services. However in the event that we make a mistake or fail to meet your every requirement, we encourage you to get in touch with us so that we can remedy the situation.

If you have an issue with an item purchased through our website, please open a "Help Ticket" from "View My Orders" under the "My Account" section of www.bluearan.co.uk. We will them aim to resolve the issue, as detailed above, through our warranty and support system as soon as possible.

You can also contact our customer service team by email sales@bluearan.co.uk or by phone on 02380 233 455 or in writing at the following address:


Blue Aran Ltd
Unit 1 Orion Business Centre
Wide Lane
Southampton
SO18 2HJ

Customer Conduct

Our staff have a right to work in a safe enviroment, free from abuse. Blue Aran reserves the right to refuse to sell to any customer who is abusive by any means, including, but not limited to, telephone or email. In the event that we receive any communications which we deem to be innappropriate, we will take action to protect our staff. These actions may include freezing of customers accounts and ceasing further communication via telephone or email. In this event, any further communcation should be forwarded by mail to the address listed above for the attention of the customer services manager.

Additonal Information

Your statutory rights are not affected.

If any part of these Terms and conditions, is held to be, or becomes void, or otherwise unenforceable for any reason under applicable law, the same shall be deemed omitted from here, and the validity and/or enforceability of the remaining provisions shall not in anyway be affected or impaired hereby.