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| Terms and Conditions of Sale and
General Information for Online Purchases from Blue Aran Limited. |
| 1. CARD PAYMENTS. If you pay
by card, the payment will be made to Blue Aran Limited. There are no
additional charges made for the use of a card. We use several security
features to protect your card information including Secure Socket Layer
encryption. Our normal procedure is to charge your card when your order
is ready for despatch, or we have confirmation of your item being ready
for despatch within 24 hours. If your item is not a normal stock item
(ie. it
is a special order) we will charge your card on ordering your item, and
give you an indication of how long it will take to deliver your item.
We currently accept all major credit and debit cards. Please be aware
that some VISA ELECTRON cards have a block on online payments. We have
a number of security methods in place to prevent online fraud,
including address verification. EVERY transaction we process is subject
to address verification, if the address you supply does not appear to
match the cardholder statement address we will decline to process your
order. In this instance we will ask for confirmation from you, and may
require you to prove your identity before processing your order. If we
are unable to confirm your identity, and believe an attempt to make use
of card information for purposes of fraud is taking place we will pass
on any relevant information to the card processing companies and law
enforcement authorities. |
| 2. CHEQUE PAYMENTS. If you prefer you may pay by cheque, after completing the online purchase you will receive a confirmation email for the total to pay. Please send your cheque, made payable to Blue Aran, 3 Crosshouse Road, Southampton, SO14 5GZ. We normally allow 5 working days for your cheque to clear before despatching any goods. |
| 3. DELIVERY. We currently
utilise a number of different services for delivering your goods,
including Royal Mail postal and parcel services, Business Post, TNT
Express and Initial City Link. All items are fully insured for purposes
of delivery. Please check your package when it is received, and if it
is damaged in any way you must mark DAMAGED
on the delivery receipt before signing for the goods. If you do not
have time to check the package, mark the delivery note as UNCHECKED before signing. Failure to
do this may prevent an insurance claim being made as it is assumed the
goods have been received in good condition unless otherwise stated when
you sign for them. |
| 4. DELIVERY
COST. The online shop calculates a delivery cost based on the
items you have selected. The cost covers the delivery cost, as well as
packing and handling costs. Occasionally the online shop's calculated
cost is incorrect, if the actual cost is lower than specified, we will
not normally contact you, we will simply adjust the order and charge
you the lower price. If for any reason the cost is higher we will
contact you for confirmation first. Some areas of the UK are more
expensive to deliver to, and the online shop will adjust the delivery
costs for those areas. |
| 5. DELIVERY METHOD. Occasionally we may have to change the delivery method you have selected if for some reason the method is unavailable (in the case of postal strikes,etc) or if we can provide a better service for the same price (if for example we have negotiated a better contract with our courier service) If the cost is the same or lower than the DELIVERY COST we have specified we would NOT normally contact you to inform you of the change. If the change in method results in an increase in cost we would contact you for confirmation before despatch of goods. |
| 6. DELIVERY
TIME. The delivery times are specified in WORKING DAYS from
DESPATCH DATE not placement of order. For purposes of deliveries,
working days are Monday to Friday Inclusive. Our
couriers normally collect around 3pm. For NEXT
DAY delivery we normally require your order to be received by midday,
though sometimes we can process orders received up to 2.30pm Orders
received after midday may not be processed in time for despatch if we
are experiencing high levels of sales. Telephoning your order will not
get it despatched quicker, all orders are put in a queue and processed
in order. Next day delivery service is not 100% guaranteed - our
surveys indicate an approximate success rate of 98% for next day
services. There are numerous factors beyond out control which can delay
delivery (vehicle breakdowns, road traffic accidents, industral action,
unusally high volumes of packages, driver illness). If delivery is
unsuccessful on the next working day, our couriers should make every
effort to deliver the following WORKING DAY. If you have selected NEXT
DAY delivery, and it take more than TWO DAYS to deliver, then we will
refund the delivery cost and claim it back from out couriers. If there
is nobody available to receive the package during normal working hours
when a delivery attempt has been made and a card has been left then
your consignment will not qualify for a refund of delivery cost. |
| 7. DELIVERY -
RECIPIENT UNAVAILABLE. If you are not in when the courier
attempts to deliver your item, they will leave a card with details of
how to contact them for re-delivery (if available) or on how to collect
your item. Depending on the courier used
there is normally only ONE DELIVERY attempt, some couriers will
make two attempts. After the courier has attempted to deliver, you
will have to collect from the depot or pay an additional fee to have it
redelivered (You will need to contact us to arrange this). Please make
sure you contact the courier company within 5
working days, after 5 working days the package will automatically be
returned to us. This incurs a handling charge of £15.00, which
you will be liable for. If you require your package sending out again
we will charge you this £15.00 in addition to a second delivery
charge. If at this time you choose to cancel
your order, you will be liable for the original delivery cost, and the
£15.00 handling charge. If you
are not home to receive the parcel when the courier calls, and do not
arrange to collect it or have it redelivered you will have to pay all
the delivery and handling charges. |
| 8. DELIVERY -
ALTERNATIVE ADDRESS. If you would like your item left with a
neighbour, or delivered to a work address instead, please include the
alternative address information with your order. All orders that
request delivery to an address other than the cardholder's address will
be subject to additional security checks. If we are unable to verify
both the cardholder's address and the delivery address as being 100%
correct UK
Addresses by searching for them using Directory Enquiries, The
Electoral Roll or a Business Directory service we may decline to
process
your order, so please ensure the data you supply is accurate. If we
decline to delivery to an alternative address you will have the option
of having your order delivered to the
cardholder address (providing it has been verified) |
| 9. DELIVERY OUTSIDE THE UK.
Our online shop does not currently calculate prices for delivery
outside the United Kingdom. We are able to arrange for deliveries to
some countries within the EU only.. If your require further information
please email us. Delivery prices start at a minimum of £30 for a
small package of up to 5Kg. |
| 10. STOCK. We aim to keep
suitable stock of the items listed on our website, based on our average
sales. The online shop normally shows availability of goods, a green
tick is an indication of good levels of stock, an amber question mark
show we may have stock, but are low or possibly sold out, a red cross
shows we have no stock left, or the item is not a standard stock item.
Items that are sometimes in stock, but not currently availalble will
normally have the number of days required to get stock specified. |
| The goods we sell are sold in various manners, occasionally the online shop is out of date on stock levels, if your order is particularly urgent we recomment calling the sales office between 10am and 5pm to check stock levels. Outside these hours please contact us via email. |
| 11. RETURNS. We do not offer
a 'TRY before you BUY' service, please satisfy yourself before making a
purchase that you have selected the correct item. If you are unsure
please call, or email us for advice. We will accept goods that are
unwanted subject to the following: a) The goods must be returned to us, at Blue Aran, 3 Crosshouse Road, Southampton, SO14 5GZ, at your expense NEW and UNUSED within 7 days of you notifying us you wish to cancel your purchase. b) You MUST inform us within 14 days that you wish to cancel your order and return the goods. You must either write to us (at the above address), telephone us on 02380-634120, send a fax to 02380-333134 or send an email to CANCELLATION@bluearan.co.uk make sure you request a 'read receipt' for your email to ensure it has reached us. c) On receipt of the goods back with us, we will check them. Providing they have been returned in NEW and UNUSED condition, we will refund you the cost of the item less any handling charges that apply. There is no refund available for the delivery cost to you. Handling charges may apply if the item, and it's packaging do not appear to be NEW and UNUSED and in a saleable condition.. |
| 12. WARRANTY. All products come with full 12 months warranty. In the event of your item being DOA (dead on arrival) we will arrange a replacement for you delivered free of charge. We will also pay for return of the faulty item to us, you will be given instructions on how to arrange for the item to be returned. IF YOU DO NOT RETURN FAULTY GOODS PROMPTLY (normally within 7 days) WHERE AN ADVANCE REPLACEMENT HAS BEEN SENT YOU WILL BE CHARGED FOR THE ADVANCE REPLACEMENT GOODS. A refund will only be issued once the faulty goods have been returned to us. For an item to be classed as 'DOA' you must contact us within 14 days of receiving your goods, with a fault description. After 14 days, you must return the item to us at your expense, and we will arrange for it to be repaired/replaced (whichever is appropriate) and returned to you at our cost. If the item has to be repaired this can often take 2-6 weeks. We will inform you as soon as we have an estimated date of return. We will only REPAIR faulty goods more than 14 days old, we WILL NOT refund or exchange goods that are more than 14 days old. |
| 13. EMAIL ADDRESS. Please use your ISP (internet service provider) email address for placing orders. Online Email services such as Hotmail, Yahoo, etc are not ideal for placing online orders, since they are easy to obtain and often used by people trying to hide their identity. Additional security checks are required for this type of email address to prevent online fraud, which may result in your order being delayed. |
| 14. COOKIES. Our online shop uses a 'cookie' to track your order as you add items, and then to redirect you to secure server to complete your order. This cookie is set to expire shortly after you complete your order. We do not use cookies for gathering information about you, tracking your movements around the internet, nor do we share any information with any third party. The cookie we set is simply a tracking number for identification purposes. |
| 15. PRICE We do our best to
ensure prices on our website are correct, however it is possible for
mistakes to be made. Therefore we reserve the right not to accept an
order placed on our website if we discover an error has been made with
the advertised price, or any error relating to the contents of a package
offered (e.g. we advertise a package contains 10 items, when it should only contain 5). Pre-release reservation Where we supply prices for items before they have been released we will supply a price for which we expect the item to sell. Should circumstances beyond our control result in price changes (up or down) we will contact you to confirm if you will accept the amended price. Allowing you to place an order, or reserve goods on our website does not at any time constitute an acceptance of the order by us. All orders are manually checked and processed, and we reserve the right not to accept and process your order, at the discretion of the manager. |
| 16. PRICE MATCH. We aim to
consistently provide the best SERVICE and the best PRICES. Certain
items qualify for our 'PRICE MATCH' service. For items marked with our
'PRICE MATCH' symbol, we promise to match any price from any UK
retailer. If you can find a lower price on any UK website, or any UK
retail shop, let us know the URL (website address) of the website, or
the Name, Address and Telephone of the shop, together with the price
they are offering the item for, and we will MATCH the price, and then
BEAT IT. Conditions for Price Match:
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